1. Who we are

AjmerAstro is an AI-powered Vedic astrology platform operated by Himanshu Dadhich (the "Data Fiduciary"). For any privacy question or to exercise your rights, contact our Grievance Officer at grievance@ajmerastro.com, our support team at info@ajmerastro.com, or call +91 97415 99151.

2. Data we collect

We collect the information you give us and some technical information about how you use the site:

• Account details: your name, email address and phone number.
• Birth details: date, time and place of birth, and gender, for yourself and for any family members you add (which may include children). This is needed to generate your kundali and readings.
• Charts and content you create: saved charts, AI chat conversations, saved readings and memory, mood check-ins and bookmarks.
• Usage information: pages and tools you use, device and browser information, and analytics events (only if you allow analytics cookies).
• Contact and enquiry information: anything you send us through contact forms, plus how you found us (campaign source).
• Payment references: when you pay, we store only the order and payment reference from Razorpay. We never see or store your card, UPI or bank details.

3. Why we use it, and our legal basis

• To generate kundali charts, horoscopes, dasha and compatibility analysis from your birth details.
• To provide personalized AI readings and remember context you choose to save.
• To create and secure your account, and to provide customer support.
• To process payments and deliver what you buy.
• To send you service messages, and (only if you opt in) horoscope and marketing emails.
• To understand and improve the product (only with your analytics consent).
• Our legal basis for all of the above is your consent, which you give at signup and through the cookie banner, and which you can withdraw at any time (see section 8).

4. Cookies and tracking

Essential cookies keep the site working and are always on. Analytics and advertising cookies load only after you allow them. You can review each category and change your choices any time in our Cookie Policy.

5. Who we share your data with

Your account, birth details and app data are stored in India (Mumbai). We do not sell your data. We share it only with the service providers below, under contract, and only as needed to run AjmerAstro. Some analytics and AI providers process data outside India (in the United States or European Union):

Where a provider is outside India, we rely on the contractual and security safeguards it offers.

6. AI processing

To generate your readings, facts derived from your birth chart, and the questions you ask, are sent to our AI partners (Anthropic and OpenAI) in the United States. Under our agreements with them, this content is not used to train their models. You can avoid AI features by not using the AI chat and by keeping AI memory turned off in your account settings.

7. How long we keep your data

We keep your personal data while your account is active. When you delete your account there is a 30-day grace period during which you can restore it; after that your personal data is erased. We keep an anonymized summary of purchases (with no personal details) for legal and accounting reasons. We are rolling out per-category retention limits for older chat, analytics and enquiry data, and will update this section as they take effect.

8. Your rights

Under the DPDP Act you have the following rights. To exercise any of them, email our Grievance Officer at grievance@ajmerastro.com (we respond within 30 days), or use the self-serve options noted below:

If we do not resolve your grievance, you have the right to complain to the Data Protection Board of India.

9. Children

AjmerAstro accounts are for adults: when you sign up you must confirm you are 18 or older. When you add a family member whose date of birth shows they are under 18, we require you to confirm, before saving, that you are that child's parent or legal guardian and that you consent to processing their birth details. We record this consent (what was agreed, when, and for which family member). Child profiles have no separate login, cookies or advertising identity, so we do not track, behaviourally monitor, or target advertising at children. Our current method is a recorded guardian confirmation; we will adopt stronger verification (such as government-backed or DigiLocker-based identity checks) as prescribed under the DPDP Rules.

10. How we protect your data

Your data is encrypted in transit and at rest. We use Supabase Row Level Security so your records are accessible only to you, scrub personal data from error reports, hash sensitive tokens, and restrict internal access. No system is perfectly secure, but we work to protect your data and will notify you and the Data Protection Board of a breach as required by law.

11. International transfers

Your account and birth data are stored in India (Mumbai). Some of the service providers in section 5 (mainly analytics and our AI partners) process data outside India (United States or European Union). We share the minimum needed and rely on the safeguards in our agreements with them.

12. Changes to this policy

This is a living document; we update it as our practices and features evolve. The date at the top shows the latest version. If we materially change how we use your data, we will ask for your consent again.

13. Grievance Officer and contact

Grievance Officer: Himanshu Dadhich. For any privacy concern, data request or complaint, email grievance@ajmerastro.com. For general support, email info@ajmerastro.com or call +91 97415 99151.

We acknowledge grievances within 7 days and aim to resolve them within 30 days.

grievance@ajmerastro.com · info@ajmerastro.com