Grievance Redressal

If something has gone wrong with a payment, a purchase, your account or your personal data, you can raise a complaint with our Grievance Officer. This page explains how, and what happens next.

Grievance Officer

Name: Himanshu Dadhich
Designation: Director and Grievance Officer
Company: Kusha AI (OPC) Private Limited
Address: 1/28 Housing Board Colony, Vikas Marg, Panchsheel Nagar, Ajmer, Rajasthan 305001, India
Email: grievance@ajmerastro.com
Phone: +91 97415 99151

Email the Grievance Officer

How to raise a complaint

Email the Grievance Officer. To help us resolve it quickly, please include:

Your name and the email or phone number registered with AjmerAstro
The transaction or order ID, if your complaint is about a payment
What happened, with the date, and screenshots if you have them
What you would like us to do

What happens next

We acknowledge your complaint within 48 hours.
We aim to resolve it within one month of receiving it, and keep you informed along the way.
For refunds, the processing times in our Refund & Cancellation Policy apply once a refund is approved.

Faster routes for common requests

Refund & Cancellation Policy

Raise a refund or payment dispute within 24 hours of the transaction.

Delete your account

Delete your account and personal data yourself, from your account settings.

Your rights over your personal data, and how to exercise them.

For general questions and product support.

If you are not satisfied

If we do not resolve your complaint, you may take it further:

Consumer complaints: National Consumer Helpline: call 1915, or file online. consumerhelpline.gov.in
Consumer commission: File a case with the Consumer Commission online through e-Jagriti. e-jagriti.gov.in
Personal data: Complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

We will never ask for your password or OTP

Our team will never ask for your password, OTP, card number or UPI PIN, by email, phone or WhatsApp. Do not share them with anyone who claims to be from AjmerAstro. General support: info@ajmerastro.com