1. Nothing Is Physically Shipped

AjmerAstro is an online service. Everything we sell is digital and is delivered inside your account on this website. We do not ship any physical goods, we do not use couriers, and there are no shipping charges, packaging charges or delivery addresses at any point. If a page or email ever asks you for a shipping address in order to buy from us, it did not come from AjmerAstro.

2. What You Receive, and When

• AstroCoins: credited to your account automatically as soon as your payment is confirmed by our payment partner, normally within seconds. Confirmation reaches us directly from the gateway, so your coins arrive even if you close the browser, lose your connection or switch off your phone during checkout.
• AI readings and chat replies: generated and shown on screen immediately, in the same session. Coins are held when you make a request and charged only once the reading has been delivered.
• Consultations with a human astrologer: scheduled after payment. The details are sent to the contact you provide at checkout, within the time stated on the product at the time of purchase.

3. Where We Deliver

Because delivery is digital, our services are available wherever you can sign in to this website. Payments are currently accepted in Indian Rupees only. Your bank or card issuer may apply its own currency conversion or cross border charges, which are set by them and not by us.

4. If Something Does Not Arrive

If your payment succeeded but the coins or the reading did not appear, tell us and we will fix it. Please contact us within 24 hours of the transaction, and include the transaction ID or the payment reference from your bank or UPI app so we can trace it.

• In-app: raise a dispute from your coins activity for the reading concerned.
• Email: info@ajmerastro.com
• Phone: +91 97415 99151

5. Exchanges

Digital services cannot be returned or swapped the way a physical product can, so we do not operate a separate exchange process. Where something has gone wrong, the remedy is a correction or a refund rather than an exchange. Unspent AstroCoins stay in your account and can be used for any service we offer, so you are never locked into a particular reading you have not yet taken. Anything to do with money coming back to you is governed by our Refund & Cancellation Policy.

6. Contact

Questions about delivery? Write to info@ajmerastro.com or use our Contact page. See also our Terms of Service, Refund & Cancellation Policy and Privacy Policy.