1. Consultation Refunds

We strive for the best consultation experience. Refunds for consultations are available in the following cases:

• Technical issues (call drops, chat failures) causing session interruption
• Astrologer did not join within 5 minutes of scheduled time
• Duplicate charges due to payment gateway errors
• Consultation quality complaints (reviewed case-by-case)

Refund requests must be raised within 24 hours of the consultation. Approved refunds are credited to your AjmerAstro wallet within 2 business days.

2. Wallet Top-up Refunds

Wallet top-ups are generally non-refundable as they are credits for platform services. However, refunds to your original payment method may be processed in cases of:

• Accidental double charges
• Unauthorized transactions (with proper verification)
• Account closure request with unused balance above Rs 500

3. Puja Booking Refunds

• Full refund if cancelled 48+ hours before scheduled puja
• 50% refund if cancelled 24-48 hours before
• No refund for cancellations less than 24 hours before
• Full refund if puja could not be performed due to our fault

4. Product Purchases (AstroMall)

• 7-day return policy for gemstones and spiritual products
• Product must be unused and in original packaging
• Return shipping costs are borne by the buyer
• Refund processed within 5-7 business days after receiving the return
• Energized/consecrated items are non-returnable

5. PDF Reports

Paid PDF reports (Brihat Kundli, Marriage Report, etc.) are non-refundable once generated and delivered. If there is an error in the report due to incorrect input, we will regenerate the report free of charge.

6. How to Request a Refund

To request a refund, contact us with your order/transaction ID:

• Email: info@ajmerastro.com
• Phone: +91 97415 99151
• In-app: Profile > My Orders > Request Refund

7. Processing Time

Wallet refunds: 1-2 business days. Bank/card refunds: 5-7 business days. UPI refunds: 2-3 business days. The actual time may vary depending on your bank.